General day – day information



If children appear unwell during the day-have a temperature, sickness, diarrhoea or pains, particularly in the head or stomach we will contact you to collect you child. If you cannot do this ourselves, you must send a known carer to collect your child on your behalf asap. If your child becomes ill and no contact can be reached we will make your child comfortable in the quiet room and attend to them until they can go home. If a more serious incident occurs and you cannot be contacted in time, if staff ratios allow one member of staff will accompany your child to the doctor/hospital and another member based at Wizz Kids will continue to try to contact you.

After diarrhoea or sickness, parents should keep children home for 48 hours (or in the case of diarrhea until a formed stool is passed).

This table shows the recommended minimum period for staying away from nursery should your child suffer from any of the illness below (There is a more extensive list obtainable from )

Please note this is only a guide and medical advice should always be sought. Children must never come to nursery if they are feeling unwell or have a high temperature regardless of them being infectious or not: Please note we can and will refuse admittance to children who have a temperature, sickness and diarrhea or a contagious infection or disease.

 Administering Medication

While it is not our policy to care for sick children who should be at home until they are well enough to return to the setting, we will agree to administer medication as part of maintaining their health and well-being or when they are recovering from an illness.

In many cases, it is possible for the GP to prescribe medicine that can be taken at home in the morning and evening. As far as possible, administering medicines will only be done where it would be detrimental to the child’s health if not given in the setting. If a child has not had a medication before, especially a baby/child under two, it is advised that the parent keeps the child at home for the first 48 hours to ensure no adverse effect, as well as to give time for the medication to take effect. Children taking prescribed medication must be well enough to attend the setting!

Only medication prescribed by a doctor (or other medically qualified person) can be administered by us. It must be in-date and prescribed for the current condition. Parents must give prior written permission for the administration of medication.

Oral medication i.e inhalers

Any oral medications must be prescribed by a GP or have manufacturer’s instructions clearly written on them. We must be provided with clear written instructions on how to administer such  medication and we must have the parents or guardians prior written consent to administer.

Illness Period when infectious Minimum period of staying away from nursery
Chickenpox From 1 day before to 6 days after the appearance of a rash 5 days from onset of rash
German measles From at least 1 week before & up to 4 days after the onset of a rash 5 days from onset of rash
Measles From a few days prior to onset of symptoms to subsidence of swelling 5 days after the onset of swollen glands
Whooping cough From early stages and up to 3 weeks after onset of a cough 5 days after Antibiotics have been initiated or 3wks if no Antibiotics are administered.
Impetigo   Until spots have healed or 48hrs after start of treatment
Head Lice   Until treatment received
Scabies Infection spread from Person-person until successfully treated Until the day after treatment has begun
Conjunctivitis Infectious until cleared up Until cleared if Bacterial e.g pus/sticky eyes. No exclusion for Pink Eye Viral Infection
Diarrhea Vomiting & Dysentery   48 hours after Diarrhea or Vomiting has stopped
Slapped Cheek Syndrome   No exclusion
Hand, Foot & Mouth Disease   No exclusion as long as the child is well
Threadworms   No exclusion if treatment is being received
Scarlet Fever   Until 48 hours after Antibiotics are administered
Throat and Ear Infections   Until medication begins to work and temperature is back to normal. At least 48 hours.

If your child has a non-serious accident at nursery i.e. falls and grazes their knee it will be dealt with by one of our first aid trained members of staff. The nature of the injury and treatment given will be recorded on an accident form on their TAPESTRY journal. We approve the accident and parents sign to acknowledge receipt.

It is also important that you inform us of any accidents / illnesses that have happened whilst not in our care. You will be asked to fill out a form describing the circumstances of the accident/incident and any further action that is needed such as any medication to be administered.

Nappies and Toilet Training     

It is a parent`s responsibility to provide a constant supply of nappies, nappy rash creams, wet wipes and nappy sacks. You may be asked to fill out a medication form for us to apply any nappy creams. Each child has a named box/drawer in which their supplies will be kept for their sole use. We will inform you when any supplies need to be replenished.  Please note there will be a charge of 50p per nappy if we have to use one from our stocks and 50p per day for baby wipes.

For children who are new to toilet training we offer support and advice and will operate various methods of encouragement to make this a positive development. If you require further information regarding toilet training, please speak to a member of staff.

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We will gather information from you on your child’s sleep or rest needs and will endeavor to accommodate these where ever possible. We have a designated room in which children can sleep away from the main play areas. This room is equipped with cots and mattresses or cushions. To ensure good posture development, we do not recommend that children sleep in a buggy or car seat.

Sheets and blankets will be supplied by nursery for your child’s sole use. Alternatively, you can supply blankets which will be returned to you for laundering.


All parents will be required to sign a contract outlining agreed hours and start date, before their child is allowed to start at nursery. There are terms and conditions alongside this contract detailing the nursery procedures regarding cancellation or alteration of sessions, FEL entitlement, offers of a place , fees and health and safety protocol. You must agree to the terms and conditions before your contract is valid and a place secured. More information on eligibility for the top up hours can be found on the Sheffield government website` Childcare Choices`

To be able to maintain a suitable staffing ratio there can be no refunds for illness or absence etc.

For children attending all year round, there is 3 weeks holiday allocation, not including the 2 weeks we are shut during the Christmas period. Holidays must be booked with a half terms notice. Subsidized places are available for families who find the fees too high. Please do not hesitate to ask about these places and other forms of funding such as the Family Tax Credit, which can be used to pay up to 70% of your childcare costs.

If your invoice is in arrears by more than 7 days we will speak directly to you regarding the matter and either a payment plan will be implemented or we will expect to receive payment within the next 7 days.

Accounts on a payment plan must be cleared one month before the child is due to leave.

If payments are not maintained there will be a £20 late fee charge for the first day and £2 daily charge there after until the amount due has been paid.

In the event of non-payment Wizz Kids reserve the right to:-

  • Withdraw your child’s fee-paid place and offer it to another child.
  • Recover monies owed by the use of debt collection agencies or by means of civil action. In the event of costs incurred by Wizz Kids in the pursuit of outstanding debt, any additional legal/administrative costs will be added to the original arrears. This could substantially increase the amount of monies owed to Wizz Kids.


You must inform us as soon as is possible if your child is unable to attend nursery for any reason and we will fill out an absence form. These will be kept with your child’s records for auditing and health and safety purposes.

The forms also ensure we comply with Sheffield’s ‘Children Missing from Pre-school’ policy which the nursery is obliged to follow. As part of this policy if your child does not attend nursery for more than 3 weeks without any form of notification we will begin our Missing Children’s checklist.

In accordance with the Code of Practice on delivery of Early Years Free Entitlement Funding, grants will be paid for entitled children who go on holiday for up to 3 weeks per academic year; any additional weeks will have to be invoiced for.

If a child receiving Free Entitlement is unable to attend due to illness their place will be held and funding will be claimed as long as they are likely to return before the end of term.

We can not hold places open for children that do not attend, unless we have been informed on the first day of their absence.

If a child receiving Free Entitlement Funding misses the same block of funded hours for 3 consecutive weeks we will speak to you regarding the situation to see if alternative arrangements need to be made, funding may be withdrawn.

Lunch and tea time

On the `About Me` page on TAPESTRY, there is a section to complete about your child’s individual feeding patterns and dietary needs. This information is continuously updated as appetites and routines develop.  Lunch time is between 12p.m-1p.m.

If your child is staying for lunch, you can send them with a lunch and drink in a suitable container which clearly shows their name. Alternatively, you can buy a hot dinner from the school kitchen during term time. There is a menu and form to sign in the reception area on a daily basis. These meals are not suitable for children under the age of 18 months. Please note that we can only reheat pre-cooked food at Wizz Kids, we do not have the facilities to prepare and cook any types of food on the premises. If your child will be eating tea with us, we would prefer that you purchase them a hot school meal at lunch time so that they can have sandwiches etc at teatime.

All chilled or fresh products will be stored in the appropriate fridge until required.

Bottles, cups and formula milk must be supplied by you and clearly named. Formula milk must be in an air tight sterile container. Feed bottles will be sterilized, stored and made up following advice set out by the Department of Health and the Food Standards Agency.

It is always useful to know what you expect your children to eat and any family rules or routines during meal times, this is so we can reflect and enforce your family values. For example some parents will over fill the lunch box just in case but do not expect the child to eat everything, others will prefer the child to try to eat all the contents provided.

Snack time     

Individual water bottles are constantly available. The children can help choose the snack they would like from a daily choice of fruit. Children are offered healthy snacks during the morning session, and again at around 3pm.

We celebrate any birthdays,if you wish to send anything special to eat when it is your child’s birthday you are welcome to do so. Please make any allergens known to the supervisor i.e. nuts/nut oil, as we have any children with specific dietary needs or allergies. We currently have a child with life threatening allergies to sesame and nuts

The snack table is always supervised by a member of staff who will ensure the safety and dietary needs of all the children.

Record Keeping and Key Person System

We use a computer software system called TAPESTRY to compile and store all children’s learning journeys.  TAPESTRY is completely secure and is used in many schools and early years settings. This system allows greater efficiency in both time and presentation. We download photos, assessments and observations onto each child’s learning journey. We can store text, videos, audio and photos to provide evidence on your child’s progress.

When you are registered you will be asked to set up your own access code for TAPESTRY allowing you to securely view your child’s progress and learning. The way the system works should be explained to you on your settling in visits prior to starting nursery, but should you have any questions before, or after, please do not hesitate to contact us.  You will be asked to fill the `About Me` page on your child`s profile which will allow us to gain a vital insight into your child`s routines and hobbies.  We ask all parents to add photos and details of any achievements their child makes at home or on outings as this helps provide a greater depth of knowledge and understanding for their key person.

Information gathered and inputted into the child’s learning journey does depend greatly on how often they attend Wizz Kids. A child who attends only two sessions per week will not have as many observations as a child who attends 5 sessions.

If your child is coming to us from another provider they should supply you with a transition form, please can you let us have a copy of this as soon as possible.

Our key person system gives each member of staff responsibility for just a few children within the group. You will be informed of your child’s key person on your first settling in visit. Each key person has a `buddy` to work alongside and help manage shift patterns.

Your child’s key person will work with you and any other childcare provider involved with your child, to collect information about your child’s needs, activities, interests and achievements, this will ensure we offer the appropriate learning opportunities to each child individually and how to help them move on to next steps confidently

When your child first starts Wizz Kids you will be asked to provide some photos of significant family members, friends, pets and favorite places etc. We have found that having this link with home really helps with the settling in process. We will ask you to add to these books with photos or comments on a frequent basis. (Don’t forget you can add photos to the TAPESTRY system)

For older children we do not send home daily written feedback sheets, unless specifically requested as we strongly feel that having a conversation about your child’s day with a member of staff is much more constructive and feedback sheets often become just a tick sheet. Please feel free to talk to us about your child’s day with us at any time.  We do provide a home/nursery diary for children under 3.

As a mum or dad, how can you help with your child’s learning

All the fun activities that you do with your child at home are important in supporting their learning and development and have a really long lasting effect on your child’s learning as they progress through school. Even when your child is very young and is not yet able to talk, talking to them helps them to learn and understand new words and ideas. If you make the time every day to do some of the following things with your child, it will make a real difference to your child’s confidence as a young learner.

  • Sing and tell nursery rhymes
  • Talk about the numbers, colours, words and letters you see when you are out and about
  • Allow your child to cut out and stick pictures from magazines
  • Cook/bake together
  • On a trip to the supermarket, talk about all the different packaging shapes
  • Plant seeds or bulbs in a pot or garden patch
  • Talk to your child at every opportunity e.g what you are doing that day
  • Share a book
  • Explore the park at a different time of the year, go off the beaten track
  • Use the weather, shadows, rain, puddles, snow, wind, mist and sun- to extend your child’s vocabulary

Staff can also give you advice about the kinds of books or other activities your child might enjoy at different ages.


We will hold regular fire drills ensuring all the children are familiar with the procedure. There is a fire notice in the entrance, please make it a priority to read this when first arriving at Wizz Kids.  On discovery of a fire, an adult will blow a whistle.  In the case of an actual fire, if we are unable to re-enter the building (which is likely) we will contact you from school to collect your child. Please ensure that your emergency contact details are up to date.


To ensure the safety of the children, please do not park or drive in the area between the vicarage (large house on the corner) and the school gates. Please do not use the area inside the school gates as a turning circle.

We are not allowed access up the school drive at any time and there is a barrier preventing vehicular access

We appreciate that the walk up the drive may seem long but please add the extra time it takes into your schedule, allowing an extra 5 minutes will ensure the safety and maintain good relations with everyone.

Arriving and leaving

All children must be accompanied into the appropriate aged room and handed over to a member of staff.

You must sign your children in and out on our register showing actual times not time booked! Not only is this important for safety reasons it is also important as we are audited by Sheffield City Council yearly and they require actual times to enable Free Learning Entitlement (FEL) funding to be paid. Note: If a FEL place has been booked but your child has not been regularly attending, money may be claimed back by them and the nursery will then require payment direct from you.

If there is anyone other than the regular person or persons collecting a child, a member of staff must be informed beforehand and a pass word will be issued for them to identify themselves. If we have not been informed we will contact you before allowing the child to leave.  We require name and address details of all persons picking up your child no matter how infrequently. Security passwords for collection will be taken from your admission forms when you start nursery.

Please note that if a person has parental responsibility for a child, we cannot stop them from collecting their child. This is, of course, unless there is an order from a court denying access. If you are at all concerned about any issues surrounding who can, or can not collect your child please talk to the manager about them.

Parental responsibility is defined by the Children Act 1989. The act grants the responsibility for safeguarding, care and education of the children to:

  • Birth mother (parental responsibility is only lost if the mother puts the child up for adoption)
  • Birth father who is married to the birth mother (parental responsibility is only lost if the father puts the child up for adoption)
  • Birth father who is not married to birth mother but has applied for parental responsibility either through a residency order or through the Family Courts.
  • Birth father who is not married to birth mother but had jointly registered the child’s birth with the birth mother since December 2004
  • Any other person who has been granted parental responsibility through the Family Courts.

No child will be allowed to leave the building without being accompanied by a person over the age of 16.There is restricted access both into the building and also into the nursery play areas. Please ensure that you close all doors behind you when you leave and don’t let anyone unknown to you either into the building or the play areas.


Our group aims to adhere to the DfEE Special Educational needs and disabilities code of practice 2014 and the Children’s and Families Act 2014, to provide inclusive learning opportunities for all children. Children with special needs will be admitted to Wizz Kids after consultation between parents/carers and Nursery leaders

Concerns and complaints procedure:

The care of your child is paramount to us. If you have any concerns regarding your child or the care your child is receiving we want to know about it. Please do not hesitate to contact the manager, Alison Vickers, who will be happy to discuss any worries or concerns.

At Wizz Kids we aim to provide the best possible service for all our families. If, for any reason, you are unhappy with something regarding the service, attention, or environment provided by the staff please in the first instance, attempt to resolve it by speaking to a member of staff. If you are still not happy, please do not hesitate to call in and see the manager.

If you still have concerns and wish to take matters further, you can contact Ofsted. Their address is:

Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD telephone no. 0300 123 1231.


All issues relating to safeguarding must be made known to the Designated Safeguarding Lead who is Alison Vickers.  The safeguarding deputies are Hannah Marsh, Helen Hodgkinson and Claire Whiteley. The staff are available at all times to listen to concerns about your child or any other child in the group. At all times we practice confidentiality, but we retain the right to discuss any area of concern with other agencies. From time to time, children will make a disclosure whilst at Wizz Kids and under the Safeguarding Guidelines we have to take any such event seriously and seek advice.

All suspicions of staff abuse will be dealt with following set procedures. If you have any concerns regarding Safeguarding issues or the staff, you can contact our safeguarding representative on the committee – Amy Wright, 07834161837, email or you can contact her via the committees email –